Fully Managed Rental Properties


Southampton Estate Agents


Fully Managed Rental Service

We offer a 24/7 “Fully Managed” lettings service whereby we deal with all the day to day management of your property.

The service includes:

  • “No rent – No fee” service
  • Advise on local market rents
  • Advise on legal requirements
  • Advertise your property on all the main property search engines
  • Accompanied viewings
  • Credit & ID check on all potential tenants
  • Right to Rent checks on all applicants
  • Prepare the tenancy agreement
  • Sign the tenancy with the Tenant
  • Collect the first months rent and security deposit
  • Secure the deposit in an approved TDS scheme
  • Notification of new tenant details to the local authorities & utility companies
  • 24/7 management of the property
  • Regular Property Inspections
  • Authorising property repairs & maintenance
  • Gas safety certificates & any other legal requirements
  • Deposit security in an approved deposit scheme
  • Check-out of the property when the Tenant leaves
  • Releasing of the tenancy deposit

What is our Fully Managed Service?

Property management involves the protection and maintenance of your property to a standard it was in at the beginning of a tenancy; fair wear and tear excepted. There are variety of reasons when it is becomes difficult if not impossible for landlords to manage their property. Managing a property can take up a lot of your time, and if you don’t think you’re up to it because of geographical location, health or work, you may be better using Knights Porter Fully Managed Service.


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What is included in the Fully Managed Service?

Marketing your Property

After valuation and signing the terms and conditions, we will visit your property to take marketing photos and collect valuable information to compile property details that attract the attention of potential home seekers.

Due to this, we will usually erect a “To Let” board outside your property to increase visibility. Your property details will be uploaded to major internet property portals for exposure to the masses. We will also promote your property through our own website, email and other available media resources.

Selecting the Right Tenant

A member of our Lettings team will always accompany prospective tenants to show your property. This gives us an opportunity to match their needs and requirements to your specifications. Once we identify the right tenant suitable for your property, we will notify you via phone/email. We will provide adequate information about the tenant(s) so that you can decide whether to accept the offer or not.

Accepting an Offer

Once you accept the offer, we will collect a holding deposit from the tenant and place your property “Under Offer”. We will conduct a tenant background and credit check on your behalf. We will also collect bank statements and identity proofs for record.

Drawing the Tenancy Agreement

Your acceptance is our go-ahead to draw up a tenancy agreement, which explains the tenants, agents and landlords obligations and any additional clauses as discussed. Hence we will collect a security deposit and one month rent in advance before signing the tenancy agreement.


Southampton Letting Agents


What else is included?

Checking in the Tenants and Tenant Liaison

As per your instructions we will carry out a full inventory check, note meter readings and notify utility suppliers of the new tenancy. In addition, we will also inform the council (at no cost) to initiate council taxes in the tenants name.  The security deposit will be kept in a government approved tenant deposit protection scheme.

Your property manager will be the focal point in negotiations between the tenant and landlord. He or she will monitor problems and ensure their swift resolution. Liaising with all parties involved with the property and mediating in disputes is an often thankless but key role of our property manager.

Collection and Transfer of Rent

A standing order mandate between the tenants bank and ours, will usually be setup at the time of signing the tenancy agreement. This will ensure rent is always on time. We will calculate and deduct our fees and transfer the remainder into your account within five working days.  As and when appropriate, we will take appropriate action to chase up and then recover arrears. If it becomes necessary to take legal action, we can provide assistance or our own solicitor to begin proceedings against the tenant.


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Monthly Statements

We will provide regular statements showing rental income received, fees charged and the overall net payment to you. Payment will normally be made to you by electronic transfer direct to nominated UK bank or building society account.

Tenancy Renewals and Terminations

Subject to your instructions, we will administer any renewal of the tenancy agreement or extension of the contract. If you stay with us for long enough, we will provide regular reviews of the rental level payable on your property compared against current market conditions. In addition, if you wish to end the tenancy at an appropriate time, then we will help with the serving of a termination notice.

Repair Work and Maintenance

The property manager will normally contact you about any work needed, particularly when expenditure is required. In addition, he/she will seek your instruction prior to any works being started. However, in cases of emergency, the property manager may act without your consent.

Property Inspections

We will conduct regular visits to your property in order to check on the general condition that the tenant is maintaining. Furthermore, an inspection report will be provided after the final visit with actions taken. For more information please visit our Routine Inspections Page

Check outs & Deposit Release

At the end of the tenancy and once the tenant has returned the keys to ourselves, we will do a formal property checkout which makes a comparison of the property against the opening inventory. Therefore, should there be a need to make any deductions for any repairs or additional cleaning (other than acceptable wear and tear) then we will look to instruct the repair works and seek reimbursement from the Tenants deposit. So, if a Tenant challenges this, as often this is the case, then we will deal with this on your behalf. Furthermore, the Tenant has a right to take their dispute to an arbitration process through the Deposit Scheme provider and again we will defend this claim on your behalf.


We aim to be one of the most competitive Letting Agents in the area and tailor our services to suit individual Landlords needs. Prices do vary dependant on the rental value of the property and the number of properties instructed, please click here to download our landlord brochure and price list or contact us now for a free valuation:

Furthermore, with all of our services, we offer a “No Rent – No Fee”


Over the years, we have built an enviable reputation with Landlords and Property Investors alike and the foundations of our business are to offer an excellent customer service with a proactive response at reasonable prices. Since we also take pride in our professionalism, we are members of The Property Ombudsman Letting’s Scheme. This is an extensive code of practice that all reputable Letting Agents should adhere to and covers all aspects of property rentals.

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